This policy covers all data that is shared by a visitor with us whether directly via avastec.com or via email.
This policy provides an explanation as to what happens to any personal data that you share with us, or that we collect from you either directly via this Website or via email.
GDPR Owner, at Avastec Limited, 30 New Road, Solihull, West Midlands, B91 3DL or by email
Information we collect
In operating our Website we may collect and process the following data about you:
- Details of your visits to our Website and the resources that you access including, but not limited to, traffic data, location data, weblog statistics and other communication data.
- Information that you provide by filling in forms on our Website, such as when you register to receive information such as a newsletter or contact us via the contact us page.
- Information provided to us when you communicate with us for any reason.
Such information will not identify you personally, it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. It is used by us to analyse how visitors interact with the Website so that we can continue to develop and improve this Website.
We may obtain information about your general internet usage by using technology such as "cookies", which store information on the hard drive of your computer. This type of technology helps us to improve our site and to deliver a better and more personalised service for Public Users and our customers.
- your display preferences, such as contrast colour settings or font size
- if you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won't be asked again)
Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited. Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.
All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies.
Find out more about how to manage cookies here: www.aboutcookies.org
You may refuse to accept some technologies such as cookies by activating settings on your browser which allows you to refuse the setting of technologies such as cookies. If you refuse all cookies you may be unable to access certain parts of our site. If you do not activate these settings on your browser then you will be taken to have consented to the use of these technologies.
Third party services that we use on our site that may set cookies include:
- Google Analytics
We use Google Analytics to monitor usage of the website. Google Analytics collects information anonymously. It reports website trends without identifying individual visitors (not by name or IP address). We have no control over how your information is processed by third parties such as Google. Please read the privacy packages of the provider to understand how your information may be used by these third parties.
Use of your information
The information that we collect and store relating to you is primarily used to enable us to provide our services to you. The legal basis for this processing is our legitimate interests, namely providing services and monitoring or improving our website.
In addition, we may use the information for the following purposes:
- To provide you with information requested from us relating to our products or services and to provide information on other products which we feel may be of interest to you if you have consented to receive such information.
- To notify you about any changes to our Website, such as improvements or service/product changes, that may affect our service.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
Storing your personal data
We store your data on our secure servers. It may also be stored outside of Europe, where it could be viewed by our staff or suppliers. By submitting your personal data, you agree to this.
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and the transmission of such data is entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain areas of our site, you are responsible for keeping this password confidential.
How long we will hold your personal data
We will retain your personal information for as long as you consent to us holding it in order to communicate information and materials relevant to the company’s business.
We will retain your personal information whilst we are establishing or performing a contract with which you are associated. We will continue to retain your personal information of persons directly related to any contract whilst we have an obligation to provide warranty on goods or systems supplied and during any maintenance contracts relating to those products or systems. We may keep your data for up to 1 year after you stop being a customer. The reasons we may do this are:
- To respond to a question or complaint
- To study customer data as part of our own internal research
- To obey rules that apply to us about keeping records
We may also keep your data for longer than 1 year if we cannot delete it for legal, regulatory or technical reasons. We will only use your personal information for those purposes and will make sure that your privacy is protected. In any other circumstances, we will retain your information for no longer than 180 days after your most recent correspondence.
Third party links
You might find links to third party websites on our Website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Access to information
The General Data Protection Regulation (GDPR) gives you the right to access the information that we hold about you. In most situations any demand for access will not be charged for but should the request be manifestly unfounded or excessive we reserve the right to charge a reasonable fee for the administrative cost of replying to the request.
We may also charge a reasonable fee for the resupply of already provided information under a previous request.
Should you wish to receive details that we hold about you please contact us using the contact details below.
You have the right to:
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
In certain circumstances, you can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.
You can also contact our GDPR Owner if you wish to exercise your rights via our contact page.
We take any expression of dissatisfaction about the treatment of your personal information very seriously. If you do wish to make a complaint, please email us via our contact page.
We hope that we can resolve any query or concern you may raise about our use of your information.
We welcome any queries, comments or requests you may have regarding this policy please do not hesitate to contact us via our contact page.
If you would prefer to write to us then our contact address is 30 New Road, Solihull, West Midlands, B91 3DL